FAQs/ Our most asked questions

FREQUENTLY ASKED QUESTIONS

 

1)      What are your business hours?

Our office hours are from 9:00 – 4:00 Mon – Thurs and 9:00- 3:00 Fridays

2)      Where are you located?

We are at 70 Bridge Road, Nowra – opposite the old fire station – Click here for map.

3)      Do you have off-street parking?

There is limited parking at the rear of the building and there is a large all day parking lot diagonally across the road with a pedestrian island to cross the road.

4)      How do I make an appointment?

An appointment for each doctor can be made by phoning the surgeons secretary directly
Click here to go to the Contact Us page

5)      What do I need to bring with me for my appointment?

When you come for your appointment please remember to bring:

    • Your referral from your General Practitioner
    • Any relevant x-rays or scan you have on film
    • Medicare card
    • Health fund details
    • Pension card
6)      What are your fees?

Fees are based on, but frequently less than, those recommended by the AMA
Consultation fees are payable in full at the time of consultation.
All patients booking in for an operation are provided with a written estimate of expenses.
No gap and Known Gap arrangements exist with some health funds.

7)      What payments do you accept?

Cash, cheque, Mastercard, Visa and EFTpos are accepted.
We do not have direct deposit or funds transfer facilities.

8)      Can I claim my Medicare rebate at your surgery?

Yes we have a fully integrated system with Medicare and can get your refund paid back into your nominated account that you have registered with Medicare.  PLEASE NOTE: From July 2016 Medicare no longer issues refund via cheque you must register your bank details with Medicare to get your refund.

9)      Do you see Workers Compensation patients?

Yes we do see patients covered by workers compensation.  All Workers Compensation must supply our office with the following information:

  • Your Employers name and Address
  • Your Insurers Name and Address – we need the address of the office your insurance claim is going through as some insurers have multiple offices.
  • Your Claim number
  • Date of Injury
  • Case manager’s name and direct phone and fax numbers.

It is the patient’s responsibility to provide this information – if this information is not available the patient will be charged the Workers Compensation fee and will need to claim this back from their insurer.

We are happy to bill directly to the insurer if the information is provided, however is the insurer denies the claim or does not pay in full the patient is liable for the account.

All workers Compensation patients must have an approval letter from the insurance company for each consultation.

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